What is McciTrayApp.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciTrayApp.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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McciTrayApp.exe file information

Windows Task Manager with McciTrayApp
McciTrayApp.exe process in Windows Task Manager

The process known as mcci+McciTrayApp belongs to software Verizon Help and Support Tool or AT&T Self Support Tool or Windstream Broadband Check-up Center or AT&T Service & Support Tool or TELUS Support Centre or AT&T Troubleshoot & Resolve Tool or Bell Internet Check-up or Telecom Broadband Assist or CenturyLink Help by Alcatel-Lucent ( or Motive Communications (

Description: McciTrayApp.exe is not essential for Windows and will often cause problems. McciTrayApp.exe is located in a subfolder of "C:\Program Files (x86)"—for example C:\Program Files (x86)\Verizon\ or C:\Program Files (x86)\Alice ti aiuta\vendors\AliceRE\content\template\driven_dev\syncer\. Known file sizes on Windows 10/8/7/XP are 1,565,696 bytes (23% of all occurrences), 936,960 bytes and 27 more variants. 
There is no file information. The McciTrayApp.exe file is not a Windows core file. The software starts upon Windows startup (see Registry key: MACHINE\Run). The program has no visible window. McciTrayApp.exe is able to monitor applications. Therefore the technical security rating is 55% dangerous; but you should also compare this rating with the user reviews.

Uninstalling this variant: You can uninstall the program Verizon Help and Support Tool or Verizon Online Help and Support, update it, or ask Customer Support for help. Go to to update it, go to for support, or go to Verizon Help and Support Tool or Verizon Online Help and Support in Windows Control Panel (Software or Programs section) to uninstall it.

Recommended: Identify McciTrayApp.exe related errors

Important: Some malware also uses the file name McciTrayApp.exe, for example Artemis!6703C71B0FA6 (detected by McAfee), and Trojan.Generic.KDV.459997 (detected by F-Secure). Therefore, you should check the McciTrayApp.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Have AT&T UVerse internet, and it shows up in my task bar (Windows 7). Did not appear on install of the AT&T software, but showed up a few months later. Seems to have no effect on connectivity, and is connected to the "MCCI+MCCITrayApp" . . .
  T Hill  
McciTrayApp.exe: came with AT&T Troubleshoot tool.
  Valerie B  
slows down the internet explorer and the apps in ie
My version is unsigned and it says it came from Comcast.
If I dont allow it access to internet at startup my router doesnt work
As stated eralier, it is a function of Bell Internet Service Advisor, Internet Check-up. I openned the app, Service advisor, opnned the support tab, Internet Check-up loads. Four tabs are diagnosed, Account, Email, Browser and System and Connection. Each has three reports, Green Check=Running Properly or Yellow Triangle=Optimize or Update or Red X=Trouble shoot and run fixes. In my case, I had a corrupt user profile in Outlook Express. I Openned Otlook Express, deleted the profile and the Red X turned to Green Check.. I don't know if this add-on is essencial, but it helped clear up a problem
I just ran a program, Dr. Web, that detected Trojan.Siggen2.56601, in mccitrayapp.exe. My address bar kept opening and closing, opening and closing,.. very fast, flickering. Killing this virus stopped it.
  Dan   (further information)
Can't be removed conventionally---remove from startup in system configuration
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of McciTrayApp.exe: based on 27 votes with 9 reviews. 3 users think McciTrayApp.exe is essential for Windows or an installed application. 4 users think it's probably harmless. 11 users think it's neither essential nor dangerous. 5 users suspect danger. 4 users think McciTrayApp.exe is dangerous and recommend removing it. 12 users don't grade McciTrayApp.exe ("not sure about it").

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Best practices for resolving McciTrayApp issues

A clean and tidy computer is the key requirement for avoiding problems with McciTrayApp. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciTrayApp.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciTrayApp.exe [all]