What is McciServiceHost.exe?

The genuine McciServiceHost.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
McciServiceHost.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This is not a critical Windows component and should be removed if known to cause problems.

Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems.

Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

MCciServiceHost stands for Motive Communications ServiceHost

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciServiceHost.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for McciServiceHost.exe related errors

McciServiceHost.exe file information

Windows Task Manager with McciServiceHost
McciServiceHost.exe process in Windows Task Manager

The process known as mcci+McciServiceHost belongs to software McciServiceHost or ATT-RC Self Support Tool by Alcatel-Lucent (

Description: McciServiceHost.exe is not essential for Windows and will often cause problems. McciServiceHost.exe is located in a subfolder of "C:\Program Files\Common Files" or sometimes in a subfolder of the user's "Documents" folder (generally C:\Program Files (x86)\Common Files\Motive\). Known file sizes on Windows 10/8/7/XP are 315,392 bytes (85% of all occurrences), 299,008 bytes or 296,208 bytes. 
The process is a service (McciServiceHost) running invisible in the background.
The process has no file description. The program has no visible window. It is not a Windows system file. The software listens for or sends data on open ports to a LAN or the Internet. Therefore the technical security rating is 55% dangerous, however you should also read the user reviews.

Uninstalling this variant: If you are having problems with McciServiceHost.exe, you can uninstall the software ATT-RC Self Support Tool using the Uninstall a Program function of Windows Control Panel (Windows: Start, Settings, Control Panel, Uninstall a Program).

Recommended: Identify McciServiceHost.exe related errors

Important: Some malware camouflages itself as McciServiceHost.exe. Therefore, you should check the McciServiceHost.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Works well in some Windows OS's. Not in Xp. High CPU usage. Heated up one of mine that was a fresh rebuild of new hardware. Norton Security went nuts telling me what it was doing every 10 min. a days after it was installed. It noe is blocked from entering my computer. AT&T's portal is gone also. My 2 i7's and core 2 quad are next in line for uninstall. Does not seem to affect the Internet service.
  777   (further information)
It is software created by Motive Communications, A Division of Alcatel-Lucent. It uses Windows Search to gather data from your computer, sends both your credentials (via a Contacts folder created by the app under your current user folder) to remote IP addresses using Windows Mail. Even while working for this company in Austin, TX, I believed this software to be a trojan / keylogger. Remove immediately after install and use. Installed with IP software to permit remote logon to your system by help desk servicing technicians of AT&T, Time Warner, Verizon, Centurylink, Brit Telecom, Windstream
  Andy Bily  
i just downloaded att tech do it yourself program.then this came up
  fran   (further information)
Recently I had internet issues due to AT&T changed the com head on the main corner in my city. I was down for two days & four hours while the ONE man changed over the old four wire system to fiber back blade server. After the replacement was in place, I have had TROUBLE (& anticipate I will) until they bring the fiber trunk line into my community. I called AT&T and told them what I was experiencing so they sent me an email that had the link to their support page which had this software down load auto, then the problem started. It has tied up my i3 quad core 90% & mem 3.5 og 4 gig used! REMOVE
  August Charles Cassiato -ASEE   (further information)
This process is a part of AT&T software that you ay have aquired in one of two ways. If you have downloaded the AT&T version ob Internet Explorer you probably got it in the bundle. The other way to get it is to download from AT&T their program for troubleshooting your AT&T internet srvice (Either DSL or U-verse).
  Ray   (further information)
Locks up my internet service and makes it virtually unusable until I clean it out entirely.

Summary: Average user rating of McciServiceHost.exe: based on 5 votes with 6 user comments. One user thinks it's neither essential nor dangerous. One user suspects danger. 3 users think McciServiceHost.exe is dangerous and recommend removing it. One user is not sure about it.

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Best practices for resolving McciServiceHost issues

A clean and tidy computer is the key requirement for avoiding problems with McciServiceHost. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciServiceHost.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciServiceHost.exe [all]