What is McciControlHost.exe?

The genuine McciControlHost.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
McciControlHost.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This is not a critical Windows component and should be removed if known to cause problems.

Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems.

Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

MCciControlHost stands for Motive Communications ControlHost

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciControlHost.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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McciControlHost.exe file information

Windows Task Manager with McciControlHost
McciControlHost.exe process in Windows Task Manager

The process known as mcci+McciControlHost belongs to software Bell Internet Check-up by Alcatel-Lucent ( or Motive Communications (

Description: McciControlHost.exe is not essential for the Windows OS and causes relatively few problems. McciControlHost.exe is located in a subfolder of "C:\Program Files\Common Files" or sometimes in a subfolder of "C:\Program Files"—typically C:\Program Files (x86)\Common Files\Motive\. Known file sizes on Windows 10/8/7/XP are 309,128 bytes (33% of all occurrences), 262,144 bytes or 408,336 bytes. 
There is no description of the program. The program is not visible. The file is not a Windows system file. The file is a Verisign signed file. It is digitally signed. Therefore the technical security rating is 34% dangerous; however you should also read the user reviews.

Recommended: Identify McciControlHost.exe related errors

Important: Some malware camouflages itself as McciControlHost.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the McciControlHost.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I had to use one of AT&T's tools to fix a network problem between my computer and the service provider. The AT&T tool worked. My other option was to reinstall as I had tried everything else. I wouldn't want to uninstall this. I would want to be able to turn it on and off. This McciControlHost is not in the Services for Win764bit so it can be disabled and if needed turned back on. AT&T, why don't you change the program that way?

Summary: Average user rating of McciControlHost.exe: based on 1 vote with 1 user comment. One user thinks it's probably harmless. One user is not sure about it.

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Best practices for resolving McciControlHost issues

A clean and tidy computer is the key requirement for avoiding problems with McciControlHost. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciControlHost.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciControlHost.exe [all]