What is McciContextHook_DSR.dll?

The genuine McciContextHook_DSR.dll file is a software component of Motive SmartBridge by Alcatel-Lucent.
McciContextHook_DSR.dll is a DLL (Dynamic Link Library) file that is part of Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. DLL files store data, code and resources needed by one or more programs in order to function correctly. This is not a critical Windows component and should be removed if known to cause problems.

Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems.

Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

McciContextHook_DSR stands for Motive Communications Context Hook Database Storage

McciContextHook_DSR.dll is a Windows DLL file. DLL is the abbreviation for Dynamic Link Library. DLL files are needed by programs or web browser extensions, because they contain program code, data, and resources. The following information can help you determine if McciContextHook_DSR.dll is a Windows system file or if it belongs to an application that you can trust.

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McciContextHook_DSR.dll file information

The process known as mcci+McciContextHook belongs to software BT Wireless Connection Manager or McciContextHook or ATT-RC Self Support Tool or Verizon Media Manager or SAMSUNG USB Driver for Mobile or Thunder Screenreader by Alcatel-Lucent ( or Motive Communications (

Description: McciContextHook_DSR.dll is not essential for Windows and will often cause problems. McciContextHook_DSR.dll is located in a subfolder of "C:\Program Files\Common Files" or sometimes in a subfolder of "C:\Program Files"—usually C:\Program Files (x86)\Common Files\Motive\. Known file sizes on Windows 10/8/7/XP are 198,656 bytes (96% of all occurrences), 203,776 bytes, 198,144 bytes or 457,728 bytes. 
A .dll file (Dynamic Link Library) is a special type of Windows program containing functions that other programs can call. This .dll file can be injected to all running processes and can change or manipulate their behavior. There is no file information. The program has no visible window. The service has no detailed description. It is not a Windows core file. It can change the behavior of other programs or manipulate other programs. McciContextHook_DSR.dll is able to record keyboard and mouse inputs. Therefore the technical security rating is 71% dangerous, however you should also read the user reviews.

Uninstalling this variant: In case of any problems with McciContextHook_DSR.dll, you can also uninstall BT Wireless Connection Manager or ATT-RC Self Support Tool from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify McciContextHook_DSR.dll related errors

Important: Some malware camouflages itself as McciContextHook_DSR.dll. Therefore, you should check the McciContextHook_DSR.dll process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

this is for bt wireless
  jamie gilbert  
its within bt wirless connection manager
  richard s  
not done any harm but I'm still unsure if it could and :/ how neccesary the file is I use bt connection manager for my wifi and got too cos it loses connection without being installed.
pretty sure it's BT wireless related

Summary: Average user rating of McciContextHook_DSR.dll: based on 3 votes with 4 user comments. One user thinks McciContextHook_DSR.dll is essential for Windows or an installed application. One user thinks it's probably harmless. One user suspects danger. One user is not sure about it.

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Best practices for resolving McciContextHook_DSR issues

A clean and tidy computer is the key requirement for avoiding problems with McciContextHook_DSR. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciContextHook_DSR.dll process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciContextHook_DSR.dll [all]