What is McciCMService.exe?

The genuine McciCMService.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
McciCMService.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This is not a critical Windows component and should be removed if known to cause problems.

Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems.

Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

MCciCmService stands for Motive Communications Common Service

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciCMService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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McciCMService.exe file information

Windows Task Manager with McciCMService
McciCMService.exe process in Windows Task Manager

The process known as mcci+McciCMService or McciCMService belongs to software ATT-RC Self Support Tool or McciCMService64 or BT Wireless Connection Manager or Trusteer Endpoint Protection or Verizon_PCD_Pantech_UTM32 or Cakewalk Session Drummer VSTi or Thunder Screenreader or BellSouth FastAccess DSL Report by Alcatel-Lucent ( or Motive Communications (

Description: McciCMService.exe is not essential for Windows and will often cause problems. The file McciCMService.exe is located in a subfolder of "C:\Program Files\Common Files" (for example C:\Program Files (x86)\Common Files\Motive\). Known file sizes on Windows 10/8/7/XP are 319,488 bytes (73% of all occurrences), 303,104 bytes and 4 more variants. 
It is a service (McciCMService) running invisible in the background.
There is no file information. The program is not visible. The file is not a Windows core file. Therefore the technical security rating is 46% dangerous, but you should also take into account the user reviews.

Uninstalling this variant: You can uninstall the program Motive or ATT-RC Self Support Tool / BT Wireless Connection Manager, update it, or ask the software vendor for help. Go to to update it, go to to contact the vendor, or go to Motive or ATT-RC Self Support Tool / BT Wireless Connection Manager in Windows Control Panel (section Software or Programs) to uninstall it.

Recommended: Identify McciCMService.exe related errors

If McciCMService.exe is located in a subfolder of "C:\Program Files", the security rating is 47% dangerous. The file size is 319,488 bytes (48% of all occurrences), 517,632 bytes, 303,104 bytes or 299,008 bytes. There is no file information. The program has no visible window. McciCMService.exe is not a Windows system file.

Important: Some malware camouflages itself as McciCMService.exe. Therefore, you should check the McciCMService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I get a pop-up asking me if I want to disable IE add-ons, offering Java - then noting I "can manage add-ons...." in Control Panel- Internet Options... where I find Alcatel Lucent publisher add-ons (21) files for what I do not know. Java was adding on 1.5 seconds, I don't know how much time Alcatel Lucent's McciCMService was adding on. I called ATT Customer Service, and was told with my home set up and the computer I had the Alcatel Lucent program enabled on that it would be okay to disable. I have and so far I have still been able to access the net. I will have to use the computer for a while to see if I notice any difference. The AT&T C.S.person said it was software used by AT&T, but the networking I used did not require it anymore (something about copper cable vs fiber optics and wireless apps).090614
I don't like anything that allows others to remotely access my computer anytime they like and to change settings without my permission. I knee I should never have trusted my ISP. Windows was running really slow so I looked at task manager and saw an unfamiliar process running so I ended it but it restarted each time 3 times. I used ccleaner to delete the whole director and that didn't fix it because all files were rebuilt. In the end I uninstalled software from my PC. Going to do a clean install of Windows soon! This software acts just like a virus!!! NUFF SAID.
It would not let me excess att mail I disabled and now it works. I am going to get rid of it if possible. I was not ask if I wanted this garbage
  frank faust  
Installed ATT's troubleshooter software, shortly after uninstalled it using iObit Uninstaller because it left so many processes running. Later found pieces left behind still running! NEVER trust slimy software that sneaks into my system leaching resources & collecting who knows what data. MALWARE! Have to do a system restore now.
It is you wireless network providers file folder for whatever they installed when you signed up with them!
  Kevin Mark Longden  
Name: McciCMService Filename: McciCMService.exe Command: %ProgramFiles%\Common Files\Motive\McciCMService.exe Description: Added by various ISPs as part of their support software. File Location: %ProgramFiles%\Common Files\Motive\McciCMService.exe Startup Type: This startup entry is installed as a Windows service. Service Name: McciCMService Service Display Name: McciCMService HijackThis Category: O23 Entry Note: %ProgramFiles% refers to the Program Files folder. The path to this folder is C:\Program Files\ or C:\Program Files (X86)\ depending on whether the version of Windows or the program being installed is 32-bit or 64-bit.
  Billy   (further information)
Not much. I have comcast as my internet provider and also phone and cable. If I delete the add-ons that I have from alcatel-lucent will I cause any disruptions in my operating system or interuption in use of internet through comcast and using internet explorer as my internet search choice? Any input out there?
  Gayle S.  
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of McciCMService.exe: based on 37 votes with 9 reviews. 10 users think McciCMService.exe is essential for Windows or an installed application. 3 users think it's probably harmless. 16 users think it's neither essential nor dangerous. 2 users suspect danger. 6 users think McciCMService.exe is dangerous and recommend removing it. 6 users don't grade McciCMService.exe ("not sure about it").

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Best practices for resolving McciCMService issues

A clean and tidy computer is the key requirement for avoiding problems with McciCMService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciCMService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciCMService.exe [all]