What is McciBrowser.exe?

The genuine McciBrowser.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
Motive SmartBridge is a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. McciBrowser.exe launches the Motive Communications Browser. The program is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user. Disabling it is recommended.

Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems.

Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

MCcIBrowser stands for Motive Communications Inc. Browser

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciBrowser.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for McciBrowser.exe related errors

McciBrowser.exe file information

Windows Task Manager with McciBrowser
McciBrowser.exe process in Windows Task Manager

The process known as mcci+McciBrowser belongs to software AT&T Troubleshoot & Resolve Tool or Bell Internet Check-up or TELUS Support Centre or CenturyLink Help or AT&T Service & Support Tool or Verizon Help and Support Tool by Alcatel-Lucent ( or Motive Communications (

Description: McciBrowser.exe is not essential for Windows and will often cause problems. The file McciBrowser.exe is located in a subfolder of "C:\Program Files (x86)" (in most cases C:\Program Files (x86)\BellCanada\ or C:\Program Files (x86)\ATT-SST\). Known file sizes on Windows 10/8/7/XP are 1,048,576 bytes (36% of all occurrences), 1,057,792 bytes, 1,046,528 bytes, 1,220,096 bytes or 482,304 bytes. 
There is no information about the author of the file. McciBrowser.exe is not a Windows core file. The program has no visible window. It can change the behavior of other programs or manipulate other programs. McciBrowser.exe is able to monitor applications. Therefore the technical security rating is 59% dangerous, but you should also take into account the user reviews.

Uninstalling this variant: There is a possibility to uninstall the program using the Control Panel ⇒ Uninstall a ProgramBell Internet Check-up or TELUS Support Centre.

Recommended: Identify McciBrowser.exe related errors

Important: Some malware camouflages itself as McciBrowser.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the McciBrowser.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

HUGHESNET Internet Satellite Service Tools
  ME   (further information)
I killed the process Three Times and THEN i was able to bring up my web site shortcut on the desktop!
When I look at my mccibrowser, it has the same icon as the Telecom broadband help. I have only just noticed the Mccibrowser since I dowloaded the Telecom help
  Fiona Browne  
mccibrowser.exe is a process from Motive Communications, Inc
Downloaded from AT&T to optimize your computer. When I downloaded it I also received an unwelcome trojan. It took me 11 days to figure out what had happened. When all said and done, it wiped out my ethernet adapters and did a pretty nice job on my audio drivers as well. The trojan was located in the Motive file inside programs.
I did find that this is a part of the Comcast file. I doesn't work, and I can't figure out how to get rid of it.
  Susan Croyle  
My machine identifies it as used by the AT&T self-support tool and seems to have been loaded during problems with the AT&T broadband that are now resolved. It gave itself access through my firewall and is loaded by the system at boot, so I've removed it. Having it around was risky, at best.
It is a software used by ISPs for self-help and diagnosis. BT also uses it.
  Benji Lewis  

Rating chart

Summary: Average user rating of McciBrowser.exe: based on 10 votes with 8 user comments. 4 users think McciBrowser.exe is essential for Windows or an installed application. 2 users think it's probably harmless. One user thinks it's neither essential nor dangerous. 2 users suspect danger. One user thinks McciBrowser.exe is dangerous and recommends removing it. 3 users don't grade McciBrowser.exe ("not sure about it").

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Best practices for resolving McciBrowser issues

A clean and tidy computer is the key requirement for avoiding problems with McciBrowser. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciBrowser.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciBrowser.exe [all]