What is MasterHelper.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the MasterHelper.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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MasterHelper.exe file information

Windows Task Manager with MasterHelper
MasterHelper.exe process in Windows Task Manager

The process known as Remote Control Help Program or MasterHelper Program belongs to software Classroom Management by Mythware or eLearning by Mythware or JoyClass by unknown.

Description: MasterHelper.exe is not essential for the Windows OS and causes relatively few problems. The file MasterHelper.exe is located in a subfolder of "C:\Program Files (x86)" (typically C:\Program Files (x86)\Intel(R) Learning Series\Classroom Management by Mythware\). Known file sizes on Windows 10/8/7/XP are 69,632 bytes (80% of all occurrences) or 73,728 bytes. 
There is no description of the program. The program has no visible window. The MasterHelper.exe file is not a Windows system file. The application listens for or sends data on open ports to a LAN or the Internet. The software can be uninstalled in the Control Panel. Therefore the technical security rating is 59% dangerous.

Uninstalling this variant: If any problems with MasterHelper.exe occur, you can remove the entire program eLearning by Mythware or Classroom Management by Mythware using Windows Control Panel, search the support area on the Mythware website or update the program.

Recommended: Identify MasterHelper.exe related errors

Important: Some malware camouflages itself as MasterHelper.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the MasterHelper.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

One user thinks MasterHelper.exe is essential for Windows or an installed application.

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Best practices for resolving MasterHelper issues

A clean and tidy computer is the key requirement for avoiding problems with MasterHelper. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the MasterHelper.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

MasterHelper.exe [all]