What is mad.exe?

The genuine mad.exe file is a software component of Microsoft Exchange by Microsoft Corporation.
"Mad.exe" is either Microsoft's System Attendant, a critical background service for their Exchange email and calendar server, or it is part of digital life management software for broadband or mobile data service, used for years by multiple ISP's worldwide, originally by Motive Communications, Inc., later part of Alcatel-Lucent and then Finland's Nokia. It must be Exchange Server's System Attendant on a computer able to run Windows Server 2003, 2008, or later, and will reside in "C:\Program Files\Exchsrvr\bin\", and cannot be uninstalled. On any Windows non-Server OS (XP, Vista, 7, or later) platform, if not disguised malware, it is from an ISP's troubleshooting and remote assistance software, usually found in "C:\Program Files\\bin\", with the "" name determined by the ISP. (In Italy, for example, Telecom Italia's "Alice" ADSL has used "Alice ti aiuta", meaning "Alice helps".) That can be uninstalled but the package name will vary.

MAd stands for Microsoft Exchange Attendant

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the mad.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for mad.exe related errors

Mad.exe file information

Windows Task Manager with mad
Mad.exe process in Windows Task Manager

The process known as Motive Chorus Daemon or Microsoft Exchange Server - Systemaufsicht belongs to software Motive System or Microsoft Exchange by Motive Communications ( or Microsoft (

Description: Mad.exe is not essential for Windows and will often cause problems. Mad.exe is located in a subfolder of "C:\Program Files (x86)"—normally C:\Program Files (x86)\Alice ti aiuta\bin\. Known file sizes on Windows 10/8/7/XP are 2,392,064 bytes (50% of all occurrences), 2,326,528 bytes or 8,902,144 bytes. 
The program is not visible. It is not a Windows system file. The application uses ports to connect to or from a LAN or the Internet. Mad.exe is able to monitor applications. Therefore the technical security rating is 59% dangerous; however you should also read the user reviews.

Recommended: Identify mad.exe related errors

External information from Paul Collins:

Important: Some malware camouflages itself as mad.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the mad.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Online support for ADSL
Microsoft Exchange Server
nothing, I would like to know just what it does and how it affects my computer. That way I'll be able to decide to keep it or delete it
  p. conklin  
My client suddenly cannot save to A: from Word unless I kill mad.exe process. Having trouble stopping it from running. We have no exchange. Mad.exe is annoying me.
mad.exe is one of the core processe of exchange this particular process is aka system attendant
  Daniel Siffredi   (further information)
Motive chorus daemon
Came with yahoo AT&T DSL
in kill mad.ex
Very misterious! It doesn't seem to interfer except for giving me a red X "Run time Error" and "abnormal program termination"
This component is part of Trojan.Agent
  a dangerous threat to system   (further information)

Rating chart

Summary: Average user rating of mad.exe: based on 11 votes with 10 user comments. 5 users think mad.exe is essential for Windows or an installed application. 2 users think it's neither essential nor dangerous. 2 users suspect danger. 2 users think mad.exe is dangerous and recommend removing it. 3 users don't grade mad.exe ("not sure about it").

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Best practices for resolving mad issues

A clean and tidy computer is the key requirement for avoiding problems with mad. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the mad.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

mad.exe [all]